Delivery and Shipping fees

 

1. Delivery time
Delivery time for standard deliveries within Germany is 48 to 72 hours, within the EU circa 7 working days, outside the EU circa 14 working days.

These delivery times apply to orders placed before 11:00 pm (CET).

The delivery time for shipments outside the EU is subject to fast customs clearance in the receiving country. We shall not be liable for consequences that are caused by unforeseeable events outside our sphere of influence that prevent us from delivery as confirmed. Once the aforementioned difficulties cease we shall immediately continue with the fulfillment of our obligations. Delivery periods shall be extended accordingly.

2. Shipping items
Shipping items: Some items are dispatched as shipping items because of their large size or weight. We will inform you about the delivery time.

3. Info on delivery times
When you order online, the delivery time will be shown in your shopping basket. When you order on the phone, our service team will inform you about the delivery time. If you provide us with your email address, we will send you an order confirmation stating the delivery time. Your email address will also enable us to supply you with further helpful information with regards to your order at Ford Lifestyle Collection, such as shipping- and return confirmations as well as free reminders.

4. Logistics partner
We will pack the items you ordered as fast as possible and hand them over to our logistics partner UPS ready for dispatch. Please note that we have no influence on delays which are caused by UPS.

5. Tracking your delivery
You can check the current tracking status of your shipment at www.ups.com using your package ID number/ shipment number. You can obtain further tracking info by sending us an email or by calling our customer service.

6. Shipment costs
When placing orders at Heidelberg Selection Shop, you pay a delivery cost flat fee of 6,99 Euros per package for deliveries within Germany, independent of the order value and actual costs. cyber-Wear will cover all additional costs .In exceptional cases, e.g. bicycles) we will have to charge higher freight costs. Theses costs will be shown separately in your order confirmation. Please note that for cash-on-delivery shipments, the deliverer will charge an extra fee.

You may be held responsible for any local sales taxes, other taxes and government levies, if any, associated with the order.

For shipments to Switzerland, customs tax and VAT are not included in the sales price and will have to be paid by the customer separately. For further information, please check here: www.swisspost.com

If, for technical or logistical reasons, multiple shipments are required, we will only charge you once.

7. Transport damages
Transport is at risk of cyber-Wear Heidelberg GmbH. If your shipment has been damaged during transport, you have the right of return free of charge. If the shipment consists of more than one item, please try to establish the delivery condition before returning the goods, if possible, use the original packaging. When returning technical devices, please add all warranty- und service documents.

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